Privacy Policy

1. Information We Collect

We collect information to provide better services to all our users. This includes:

  • Information you provide: When you make a purchase, create an account, or sign up for a newsletter, we collect personal details such as your name, email address, shipping address, and payment information (processed securely through third-party gateways).

  • Automated Information: We automatically collect certain information about your device, including your IP address, browser type, and how you interact with our website via cookies and similar technologies.

2. How We Use Your Information

We use the collected data for the following purposes:

  • Order Fulfillment: To process payments, arrange shipping, and provide you with invoices or order confirmations.

  • Customer Support: To respond to your inquiries and resolve issues.

  • Marketing Communication: If you opt-in, we may send you updates regarding new products or promotions.

  • Site Optimization: To analyze how our store is used and improve the shopping experience.

3. Sharing Your Information

We do not sell your personal information. We only share data with third parties to help us use your information as described above. For example:

  • Service Providers: We use platforms like Shopify to power our online store.

  • Shipping Partners: We share your address with carriers to deliver your orders.

  • Compliance with Law: We may share information to comply with applicable laws and regulations or to respond to a lawful request for information.

4. Data Retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request that your personal information be corrected, updated, or deleted.

  • Opt-out of marketing communications at any time.

6. Security

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, or if you have questions, please contact us by email at contact@alixent.com.